Shipping & Return
SHIPPING
AT NOBALUR our goal is to offer you the best shipping options, no matter where you live! Every day, we deliver various products to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. It normally takes within 24 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual item.
We are proud to offer worldwide shipping on all orders.
First Class UK Delivery: 1-2 business days & Standard UK Delivery: 3-5 business days
Insured International Shipping: 8-20 business days.
A shipment takes 1-28 business days to arrive, due to varying shipping times to nacional and international destinations.
United Kingdom - 1-3 business working days
Portugal- 2- 5 days with self collection available
EEA- 10-20 days
USA, Asia, South America, Africa- 10-28 days
Return & Exchange Policy
NOBALUR offers a considerate returns policy that aims at letting you buy with confidence. In case you change your mind about your purchase or you are not satisfied with our products then you can return it to the brand within 14 days of the delivery.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at nobalurguineabissau@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at nobalurguineabissau@gmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.